Last updated: September 23, 2026
We want you to be happy with your Peaceful Pieces purchase. Please review the policy below before starting a return.
Return window
Eligible items may be returned within 14 days after delivery. To qualify, an item must be unused, unworn, in its original condition, and returned with its original packaging. Proof of purchase or the order number is required.
Nonreturnable items
- Earrings, for hygiene reasons;
- Custom or personalized items;
- Gift cards; and
- Items marked final sale.
These exclusions do not limit any rights you may have when an item arrives damaged, defective, or different from what you ordered.
Starting a return
Before mailing anything, contact us at peacefulpiecesllc@gmail.com or 717-886-2131 with your order number and the item you wish to return. We will provide return instructions. Returns should be mailed to:
Peaceful Pieces LLC
621 Central Terrace
Harrisburg, PA 17111
Customers are responsible for return-postage costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service. Peaceful Pieces is not responsible for a return package until it is received.
Damaged, incorrect, or missing items
Please inspect your order promptly. Contact us within 3 days after delivery if an item is damaged, defective, incorrect, or missing from the package. Include your order number, a description of the problem, and clear photographs when applicable. We will review the issue and, when approved, offer an appropriate replacement, exchange, or refund. If a shipment has not arrived, contact us promptly so we can review the tracking information and available carrier options.
Exchanges
Exchanges are available for eligible returns when the requested replacement is in stock. Because many products are handmade or one of a kind, an identical replacement may not be available. In that situation, we may offer another available item or a refund.
Refunds
We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return resulted from our error or the item arrived damaged or defective. Your bank or card issuer may need additional time to post the refund after we process it.
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipped. A shipped order must follow the return rules above.
Questions
Email peacefulpiecesllc@gmail.com or call 717-886-2131.